E-ZPass Customers Targeted by Fraudulent Text Scam in Maryland

The Maryland Transportation Authority has warned drivers about a deceptive text message scam targeting E-ZPass customers. Scammers are impersonating “E-ZPass Toll Services” and sending fraudulent texts that direct recipients to click on a link to pay a purported outstanding toll balance, threatening late fees if not paid.

Authorities have stressed that these messages are illegitimate, and the toll account information provided in the texts is neither valid nor accurate. E-ZPass has advised customers to immediately delete these malicious texts and refrain from clicking on any links contained within them.

Suppose individuals have inadvertently clicked on the link and provided personal information. In that case, they are urged to promptly contact their financial institution and notify E-ZPass of any unauthorized access or erroneous information posted to their accounts.

In a press release, E-ZPass Group Executive Director PJ Wilkins emphasized the rising threat of scam attacks through emails and text messaging, stating, “Protecting the safety of E-ZPass customer information is of paramount importance to us. We will continue to work with our partnering states to alert our customers of any criminal activity that places them at risk, and we encourage E-ZPass customers to be vigilant in ensuring that their personal and financial information is not compromised by falling prey to these fraudulent schemes.”

The FBI has also issued a public service announcement regarding this scam, as their Internet Crime Complaint Center has received over 2,000 complaints from at least three undisclosed states related to this fraudulent activity.

Authorities believe the scam is spreading across states, employing nearly identical language and similar “outstanding toll amounts.” However, the phone numbers and links provided, which impersonate the state’s toll service name, appear to change between states.

E-ZPass customers who receive these fraudulent text messages are advised to file a complaint with the FBI’s Internet Crime Complaint Center at ic3.gov.

Legitimate Maryland E-ZPass customers can pay their actual balances by contacting Drive_Ez_MD at 1-888-321-6824 or through their live chat available at driveezmd.com Monday through Friday from 7 a.m. to 8 p.m. and Saturdays from 8 a.m. to 2 p.m.

In-person Customer Service Centers are open Monday through Friday from 8:30 a.m. to 4:30 p.m., with extended hours on Saturdays from 8 a.m. to noon and Thursdays from 8:30 a.m. to 6:30 p.m. A list of center locations can be found at driveezmd.com/contact-us.